Release date: 2017-06-06
On the occasion of the 22nd National Eye-Eye Day on June 6, Ali Health announced a new consumer protection service – Eye Care.
According to the introduction, in the past online shopping experience, like the underwear that was worn, the contact lenses that were worn did not support the return and exchange, and the “worry-free service†provided consumers with the possibility of returning after wearing discomfort.
Contact lenses directly contact the eyes of consumers, which are more likely to cause intuitive body feelings or injuries than other daily products, such as dry eyes, tingling, redness, foreign body sensation, etc. These problems arise from the fact that consumers are invisible. The wearer of the glasses is related, on the other hand, it is also related to the quality of the contact lens itself. However, due to the need to unpack and try on the contact lens, it is a product that directly contacts the eye of the consumer. It is not suitable for returning for seven days. Therefore, there is no similar contact lens after-sale protection in China.
Medical Valley reporters saw in the Tmall Rules page that the eye-protection service means that the consumer buys the product with the “eye-protection-free†service logo in Tmall, which causes redness, inflammation and blurred vision if used. In this case, you only need to present a valid certificate (a picture of an eye abnormality such as redness, swelling, inflammation, etc., or a medical certificate issued by a hospital of the second level or above), and you can choose "redness/inflammation after use" within 30 days. / Sight blur, etc." Reason to initiate a refund or return a refund request.
At present, the cost of the protection service is borne by the seller, and the buyer is not required to pay additional fees.
It is reported that the contact lens business currently participating in the eye care project has accounted for 80% of the total sales of Tmall contact lenses. In the next step, Ali Health may include the “Worry-Free and Worry-Free Project†in the Merchants Rules to provide greater protection for users.
Source: Medical Valley
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